Operational excellence looks beyond cost reduction and process improvements towards the achievement of long-term sustainable growth. It is a mindset that embraces certain principles and tools to create a culture of excellence within an organization.Operational excellence means every employee can see, deliver, and improve the flow of value to a customer.

The old trial-and-error, gut-feeling approaches to improving performance are too slow and error-prone to deliver anything close to free, perfect and now. The only hope for any business has been to adopt the methods and tools to simplify, streamline, and optimize performance. The business leaders or business owners need to understand in which stage the business is standing, this is the Business Excellence Maturity Timeline. The Maturity Assessment (BEMA) gives companies key information about how their operation compares to the best-in-class. 

 Once we know if the business is in Reactive, Proactive or Predictive stage, we must frame a strategy aligned to its Vision and Mission considering the company’s Purpose, their People (culture) and the core Processes to improve. Purpose needs to be aligned with the People. People need to be engaged to the Processes, and the Processes must Improve, the result: Business Excellence.